Products

What types of custom embroidery do you offer?

We embroider names or initials on baby items such as blankets, rompers, dummy clips & backpacks.

What materials do you use for your embroidery?

We use quality high-sheen polyester threads that provide a vibrant, durable finish that is both 100% colourfast and fade-resistant to ensure durability and a professional finish.

How do I care for my personalised items?

To keep your personalised items looking their best, we recommend washing them inside out on a cold gentle cycle and air drying. Do not tumble dry to avoid shrinking. Iron inside out on a low setting – never iron directly onto the printed image or embroidery thread.

What is the extra material on the inside of the clothing?

This is called stabiliser. It is needed to hold the thread in place.

Order Processing

What is the turnaround time for orders?

Turnaround times are currently within 2 weeks.

What should I do if I need to change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request, but once production has started, changes may not be possible.

Do you offer refunds or exchanges?

Due to the custom nature of our products, we typically do not offer refunds or exchanges unless there is a mistake on our part. Please review your order carefully before finalising it.

Shipping & Returns

Shipping Fees

During checkout, the exact shipping cost will be displayed before you confirm your purchase.

Local Pickup

We offer local pickup as an option for customers in Warragul.

If you prefer to pick up your order in person, select the "Local Pickup" option during checkout.

We will notify you when your order is ready for pickup.

Refund & Returns Policy

Due to the personalised nature of the garments – returns or refunds will only be offered if the item is faulty.

Faulty Items

If you receive an item that is faulty or damaged, please contact us immediately.

We will arrange a return or exchange for you at no extra charge. If the item is found to be defective or damaged upon arrival, we will cover the return shipping cost.

Please send us a photo of the damage/fault to expedite the process.